I’m sad and frustrated

Ambiance App does not download sounds

Hello.
I just purchased the app, and although the previews work perfectly fine, the app seems unable to actually download the audio files.
When I click the download button on a page, it pops up an icon in my notification bar. Shortly after, a notification noise is played, which sounds like 3 notes on a xylophone.
The progress bar stays empty, and the file doesn't show up in my Library, only staying in the Downloads section of the app, unplayable.
I have been waiting for well over an hour, and I -highly- doubt it should take that long to download a 3.75 mb file ( Pebble Beach is my test case )
I have tried other audio files, with the same result.
2 people have
this problem
+1
Reply
  • Sorry that you are having difficulty downloading sounds. I checked to make sure I can download the sound you mention. Since I am able to download this sound, that eliminates a problem on our server with this particular sound. If you are using a phone with Android Froyo (version 2.2) or later, you should be able to get a warning if you are trying to download a sound without enough space on your SD card. It is possible that there was file corruption on your first attempt and we may need to clear the old file.

    Please respond with the following information if possible

    1. What version of Android is on your phone
    2. Brand and device name of your phone
    3. How much space is on your SD card
    4. Go to the Downloads screen, does Pebble Beach show up here? Is there a status message on this item (Complete, Failed, In Progress)
    5. Go to Settings screen and click on the Advanced Settings option. Please list the information on that screen as well.

    Sorry again for the inconvenience, and sorry as well for asking for so much information. We'll do our best to trouble shoot and get this fixed for you.

    Thanks,

    Rich
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m frustrated
    I don't want to intrude but I have the same problem.

    1. 2.2
    2. vodafone huawei
    3. total: 2 gb now: 10.28mb
    4. freezed on In progress
    5. request chached 0, sound queued: 0, images quequed: 0
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • EMPLOYEE
    I’m happy to help
    We have located the issue. It appears that there are a few new Android devices on the market which use unexpectedly small screen sizes. While it may seem unrelated, we tailor the Ambiance experience for each type of device by using custom images and sounds for that device. Because this device was one we had not anticipated, the calls to download the sound and large image were failing.

    While still not fully tested, we have amended the servers to now look out for these smaller screen devices and you should be able to download sounds now. If there are any visual quirks, especially regarding sound thumbnails or large images, we will find them in the upcoming days. If you find anything as well, please feel free to help us out by contacting android_support@urbanapps.com and letting us know.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • I’m happy, thankful, relieved, relaxed
    Ah, thank you, coneybeare! So, in other words, the application was attempting to download the thumbnail, based on a certain way of naming the images, and was getting a 404 error, thus causing the process to fail? Makes sense.

    Anyways, thank you for the quick resolution. I have restarted my downloads, and am now happily relaxing to the sounds of a forest and a stream, the new "Spring Forest" from the featured list, so I can confirm that this fix works!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated